1. Who I am

This website is operated by Andrea Atkin, a sole trader providing divorce, breakup and reinvention coaching services.

Website: andreadivorcecoach.co.uk
Email: andrea@andreadivorcecoach.co.uk
Location: Cheshire, United Kingdom

Andrea Atkin is the data controller for personal information collected and processed in connection with this website and the services provided.

2. My commitment to your privacy

I take your privacy seriously. I understand that people contacting me may be going through highly personal or difficult circumstances and may choose to share sensitive information.

I aim to collect only the information I reasonably need to provide my services, communicate with you and operate my business, and to handle that information securely and responsibly.

This policy explains what information I may collect, why I collect it, how it may be used and your rights in relation to it.

3. Information I may collect

Depending on how you interact with me or this website, I may collect:

• Your name
• Email address
• Telephone number
• Information submitted through enquiry, contact or lead-generation forms
• Information you provide when booking a consultation or coaching session
• Information you provide during coaching, consultations or communications with me
• Coaching notes and other records necessary for providing my services
• Appointment and scheduling information
• Payment and transaction information
• Marketing preferences and consent
• Communications between us, including emails and other business communications
• Technical information relating to your use of the website, such as IP address, browser/device information and cookie or analytics data where applicable.

Because of the nature of my work, you may voluntarily disclose particularly sensitive information during an enquiry or coaching relationship. This could include information concerning your physical or mental health, relationships, sex life, sexual orientation, racial or ethnic origin, religious or philosophical beliefs or other information legally regarded as special category personal data.

Where I process special category personal data, I will only do so where an appropriate lawful basis and additional condition for processing apply.

4. How I collect your information

I may receive personal information when you:

• Contact me directly
• Complete a form on my website
• Respond to an advertisement or Meta lead form
• Book a consultation or appointment
• Become a coaching client
• Subscribe or opt in to receive emails or other marketing
• Communicate with me by email, video call or other agreed communication channel
• Make a payment
• Interact with my website.

I may also receive information through service providers I use to operate my business, where appropriate.

5. How and why I use your information

I may use personal information to:

• Respond to enquiries
• Arrange and manage consultations and coaching sessions
• Provide coaching services
• Communicate with clients and prospective clients
• Maintain appropriate client and business records
• Process and administer payments
• Manage appointments
• Send marketing communications where I have the appropriate permission or lawful basis to do so
• Improve my website, services and customer experience
• Manage advertising and understand the effectiveness of marketing campaigns where appropriate
• Protect my business and website against misuse or security threats
• Meet legal, regulatory, accounting and tax obligations
• Establish, exercise or defend legal claims where necessary.

6. Lawful bases for processing

Under UK data protection law, I must have a lawful basis for using personal information. Depending upon the circumstances, I may rely upon:

Contract – where processing is necessary to provide a service you have requested or to take steps before entering into a contract with you.

Consent – where you have given clear permission for a particular use of your information, including certain marketing activities where consent is required.

Legitimate interests – where processing is reasonably necessary for operating and developing my business and those interests are not overridden by your rights and interests.

Legal obligation – where I am required to process or retain information to comply with the law.

Where special category information is processed, an appropriate additional condition under Article 9 of the UK GDPR will also be identified and applied.

7. Email marketing

If you choose to join my mailing list or otherwise consent to receiving marketing communications, I may send you emails containing information, advice, resources, services, programmes, events or offers that I believe may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained within an email or by contacting me at andrea@andreadivorcecoach.co.uk.

Unsubscribing from marketing does not prevent me from sending communications that are necessary for an existing coaching relationship, booking, transaction or other service you have requested.

8. Who may process your information

I may use carefully selected third-party service providers to help operate my business and provide my services. Depending upon the services and integrations being used, these may include providers for:

• Website and customer relationship management
• Email and marketing automation
• Appointment scheduling
• Video conferencing
• Payment processing
• Advertising and analytics
• Secure data storage and other business administration.

Current platforms may include GoHighLevel/My Instant Business, Zoom, Stripe, PayPal and Meta.
These providers process information according to their respective roles and privacy terms.

9. International data transfers

Some technology providers used by my business may process or store information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under applicable data protection law.

10. How long I keep information

I will not keep personal information for longer than reasonably necessary for the purposes for which it was collected.

Retention periods may vary depending upon the nature of the information, the services provided and any legal, accounting, tax, insurance or dispute-related requirements.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

11. How I protect your information

I take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who legitimately require it for the operation of my business and services.

No internet-based system can be guaranteed to be completely secure, but I take reasonable steps to protect the information entrusted to me.

12. Cookies and website tracking

This website may use cookies and similar technologies necessary for the operation of the website and, where enabled, for analytics, advertising and marketing purposes.

Where consent is legally required for non-essential cookies or tracking technologies, visitors will be given an appropriate choice before those technologies are used.

13. Your data protection rights

Depending upon the circumstances, UK data protection law gives you rights concerning your personal information. These can include the right to:

• Ask for access to personal information held about you
• Ask for inaccurate information to be corrected
• Ask for information to be deleted in certain circumstances
• Ask for processing to be restricted in certain circumstances
• Object to certain processing
• Request transfer of your information in certain circumstances
• Withdraw consent where processing relies upon consent.

To exercise your rights, contact:
Andrea Atkin
andrea@andreadivorcecoach.co.uk

14. Complaints

If you have concerns about how your personal information has been handled, please contact me in the first instance so I have an opportunity to address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Website: ico.org.uk

15. Third-party websites

My website may contain links to third-party websites or services. I am not responsible for the privacy practices of third-party websites, and you should review their own privacy information when using them.

16. Changes to this privacy policy

I may update this privacy policy from time to time, for example when my services, systems or legal obligations change.

The most recent version will be published on this website with the date it was last updated.